Privacy policy

Effective Date: July 1, 2025

At NTRLabs, your privacy matters. This policy explains how we collect, use, and protect your information when you browse our site, make a purchase, or interact with our brand online. We believe in full transparency — just like with our ingredients.


What We Collect

When you engage with us, we may collect:

  • Personal Info – like your name, email address, shipping details, and payment method when placing an order.
  • Device Data – including your IP address, browser type, and cookie preferences to help us improve our website.
  • Customer Activity – such as purchases, reviews, or participation in quizzes, giveaways, and skincare tips.
  • Marketing Preferences – for emails, texts, or targeted ads (only if you opt in).


How We Use Your Information

We use your data to:

  • Process and fulfill your orders
  • Communicate with you about your purchases
  • Send updates, offers, and skincare education (only if you’ve opted in)
  • Improve your shopping experience
  • Run promotions and gather feedback
  • Keep our platform secure and prevent fraud

 

Sharing with Trusted Partners

We don’t sell your information — ever.

We only share data with third-party services that help us run our business smoothly, such as:

  • Payment processors (e.g., Shopify, PayPal)
  • Shipping carriers (e.g., USPS, UPS)
  • Email & marketing platforms (e.g., Klaviyo, Meta, TikTok)
  • Analytics tools (e.g., Google Analytics)

These partners are required to protect your data and can only use it to support our services.

 

Your Rights & Choices

Depending on your state (especially California), you may have the right to:

  • Access the personal data we have about you
  • Request corrections or deletion
  • Ask us to stop sending marketing emails or texts
  • Limit how your data is shared or tracked

You can unsubscribe anytime using the link at the bottom of our emails, or reach out directly to us at privacy@ntrlabs.net for any privacy-related requests.


How We Keep Your Data Safe

Your security is a priority. We use encryption, secure payment gateways, and trusted platforms to process orders and protect your data. While no system is 100% immune, we take privacy seriously and continuously improve our safeguards.

 

Cookies & Tracking

Like most websites, we use cookies and similar technologies to:

  • Remember your preferences
  • Track how our website is used
  • Show relevant ads based on your activity

You can manage cookie settings in your browser anytime. Disabling cookies may impact some features on our site.

 

Children’s Privacy

NTRLabs does not knowingly collect personal data from children under 13. If you think your child has submitted information to us, please contact us so we can delete it immediately.


Policy Updates

We may occasionally update this Privacy Policy. If we make changes, you’ll always find the latest version here. We encourage you to check back now and then to stay informed.


Contact Us

Have questions about your data or this policy?

Reach out anytime:

NTRLabs Privacy Team : privacy@ntrlabs.net